Evolution of a credit union

Credit Unions today still hold a distinctive and increasingly valuable place in the financial industry due to their primary focus on members and providing valuable financial benefits and personal customer service.

Capricornia Credit Union has evolved from a small parish credit union established in Park Avenue, Rockhampton in 1959 to a full service financial institution with eight branches covering Central Queensland.

Throughout this evolution our ethos has remained unchanged. Our primary focus is on providing real value to members by enhancing their financial wellbeing and helping them achieve their lifestyle goals. However, the delivery of our products and services has continually evolved to take advantage of new technology and practices which assist our members in their busy daily lives. Modern systems and practices ensure that members have access to time saving facilities and the ability to access their financial affairs with optimum convenience whether personal or business.

Finally, attention to personal member service and tailored solutions for each member remains the hallmark that distinguishes us from other financial institutions. Credit unions consistently out perform their competitors in surveys on customer satisfaction due to their different structure, ownership and purpose.